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LAST UPDATE: 2023-09-14


CTRL Group recommends you read its privacy policy in order to learn about the rules it applies in its efforts to protect your personal and confidential information.

Details Concerning the Privacy Policy
Throughout the privacy policy, we use the name "CTRL Group" to refer to all of the products of the CTRL Group group and its divisions. Where there are differences among our products, they will be specified. Please note that this policy is subject to change without prior notice, including to ensure we comply with any future regulatory amendments. It is therefore your responsibility to verify our privacy policy to ensure that you are in agreement with it.

Third-party Websites contains links to external sites. We are in no way liable for the content of these sites or for the privacy practices they apply with regard to users. Any information you share on these sites is not subject to this privacy policy; rather it is subject to that of the external site, where applicable.

Your Personal Information
CTRL is committed to respecting privacy and the personal information collected during our communications with our customers and suppliers is treated in accordance with Canadian regulations regarding the protection of personal data. In particular, we use material, electronic and organizational security measures that are adapted to the sensitivity of personal information, measures which are continually re-evaluated and improved.

You can contact us at any time at to tell us that your information is inaccurate, false or that you believe it is being used inappropriately and we undertake to make a correction, update it or to delete them, depending on the nature of your request.

Information Sent by Email or Included on Forms
In the context of more advanced interventions relating to our products and services, you retain full responsibility for the protection and sharing of any sensitive information managed by your organization and which proves necessary in the context of the delivery of our interventions technical or management assistance. It is therefore your responsibility to act with caution and diligence and to inform us of any issues that you detect in your communications with CTRL.

Consultations and visits to our websites
Our websites do not record any complete nominative data allowing a person to be precisely identified, the information that we may request from you remains very partial. However, different cookies may be used from time to time by CTRL to provide a better experience for visitors to our websites.

Informational cookies allow us to analyze the performance of our websites, particularly with regard to various basic statistics, for example pages viewed, bounce rates and length of visits. As these cookies are made from microdata files, they automatically remain anonymized. On a first visit to one of the CTRL Group websites, we ask the visitor's authorization to use these informative cookies and they have complete freedom to accept or refuse their use.

Other functional cookies are used to enable more efficient and personalized use of certain virtual services for our customers, in particular those that allow you to stay connected and use certain features of the CTRL customer portal. These cookies remain mandatory, but they remain constantly anonymized.

To obtain the exact definition of a connection witness (cookie), please refer to the Merriam-Webster Dictionary .



Strictly necessary cookies allow CTRL Group sites to be used by activating basic functions such as browsing from one page to another and access to secure zones. Without these cookies, our website would not be able to function properly.

Cookie Name Description Supplier Type Expiry
ASPSESSIONID# Stores the state of users through their page requests HTTP Session
tarteaucitron Registers the state of the user's consent cookie for the current domain HTTP 1 day
test_cookie Used to determine whether the visitor's browser supports cookies HTTP 1 day


Analytics cookies enable us to understand how visitors interact with our websites by collecting information in a completely anonymous manner.

Cookie Name Description Supplier Type Expiry
_clck Collects data on user browsing and behavior on the website in order to compile analytics reports and heatmaps for the site owner HTTP 1 year
_clsk Used for internal analytics by storing statistical data on user behavior HTTP 1 day
_cltk Used for internal analytics by storing statistical data on user behavior HTML Session
_ga Registers a unique ID used to generate statistical data on the way visitors use the website HTTP 2 years
_ga_# Used by Google Analytics to collect information on the number of times a user has visited the site, as well as the dates of the first and most recent visit HTTP 2 years
_gat Used by Google Analytics to throttle the request rate HTTP 1 day
_gid Registers a unique ID used to generate statistical data on the way visitors use the website HTTP 2 years
c.gif Collects data on user browsing and behavior on the website in order to compile analytics reports and heatmaps for the site owner Pixel Session
CLID Collects data on user browsing and behavior on the website in order to compile analytics reports and heatmaps for the site owner HTTP 1 year
collect Used to send information to Google Analytics on the user's device and behavior. This cookie tracks the visitor across devices and marketing channels. Pixel Session


Marketing cookies are used to track visitors across websites in order to show relevant and engaging advertisements for individual users, i.e., content that is more interesting for editors and third-party advertisers.

Cookie Name Description Supplier Type Expiry
ads/gau-audiences Used by Google AdWords to re-engage those visitors most likely to convert to customers based on their online behavior Pixel Session
ANONCHK Data about visitors that is stored after several visits and websites, to measure the performance of online advertisements HTTP 1 day
IDE Used by Google DoubleClick to store and report user actions after having seen or clicked on a third-party ad, with a view to measuring the performance of the ad in question and showing targeted ads to the user HTTP 1 year
MUID Widely used to store Microsoft user ID in order to allow synchronizing of ID across Microsoft domains HTTP 1 year
Pagead/1p-user-list/# Used to track users who have shown an interest in a particular product or service across multiple websites. Detects how the user navigates between sites. This helps to measure advertising efficacy and facilitate payment of referral fees between websites. Pixel Session
SM Registers a unique ID in order to identify the user's device during their visits through websites that use the same advertising network, for the purpose of showing targeted ads HTTP Session
SRM_B Tracks user interactions with the search bar function, in order to show related products and services HTTP 1 year


Please note that we only store cookies for the duration required to achieve our pre-established objectives, specifically those for statistical and general marketing purposes.

Important: At any time, you can delete cookies from the Settings page on your browser.

Contact Us
If you have any questions about the way we handle your personal information, or if you wish to exercise your rights under this privacy policy, please contact us by using the Contact Us option on the right side of your screen.

For more details on this policy or to reach out to CTRL Group for any reason whatsoever, please contact us at :

CTRL Informatique Ltée
3650 boulevard Wilfrid-Hamel, Quebec City, Quebec G1P 2J2, Canada